Frequently Asked Questions
- Online Shop
You can book in for an appointment with us on the 'book an appointment' section. You just need your card details to pay a deposit in order to secure your time slot
You will be automatically refunded your booking deposit if you cancel your appointment online 24 prior to the appointment time.
Yes. All new clients need to be patch tested for the following treatments at least 24 hours prior to the appointment (you can book your complimentary patch test through our 'book an appointment' section:
Bridal bookings are taken by Aoife through emails only. You can email your enquiry (please include date, numbers & location) to Aoife at : [email protected]
All our online orders are sent out by DPD. This is always within a 2 day delivery. You can also select the 'click & collect' option to collect your online order in the salon(with no delivery charge) within our opening hours.
Unfortunately not. Our website & vouchers are two separate companies, so vouchers cannot be used online. Please email us : [email protected] with what you would like to purchase with your voucher number, & we will arrange that for you.
We require a minimum of 24 hours notice to cancel any appointments. Failure to do so will result in a full charge of the treatment booked in. If you arrive late to your appointment, your therapist will get as much of your treatment done as possible within the time frame. However, depending on how late you arrive, the treatment may not be carried out & you will still be charged in full.